Anyone still relying on hardware CTI hasn't understood Teams.

Anyone still relying on hardware CTI hasn't understood Teams.
What should SAP-CTI look like in 2025? 
Experience it with Reply.
What our CTI solution changes for your team
No telephone provider - No hardware required
Calls automatically logged in SAP – including assignment to customer, opportunity or ticket
Where sales lives - in the SAP Sales / Service Cloud and in Microsoft Teams
SAP Customer Experience integrated, without significant internal expenses
Every call, every customer - fully visible in SAP
CTI that doesn't need training. Doesn't create tickets. Doesn't require a system change.
Experience it now
You'll recognise these challenges...
Costly 
Legacy Infrastructure
Your existing systems cause high operating costs with decreasing efficiency.
Fragmented System Landscape
The lack of integration between SAP, telephony and Microsoft Teams significantly reduces the productivity of your employees.
Inefficient Communication Processes
Cumbersome call forwarding leads to customer dissatisfaction and impairs your service metrics.
Why not integrate your CTI solution directly into your existing CRM or Service Ticket Management System?
What your telephony can suddenly do with Reply
Automatic call management
Calls are automatically routed to the correct team – even with multiple hotlines
Precise forwarding
Forwarding based on presence – synchronised with SAP & Teams in real time
Direct telephony via Teams
Make calls directly from Teams – without detours, without additional tools.
100% SAP. 0% manual.
From the call to the opportunity – full transparency in SAP.
Routing according to expertise
Route according to ability, not chance, and provide the contact person with case-specific 
expertise.
Automatic greeting & navigation
Automatic greetings & announcements – personalised and helpful.
Everything immediately visible in SAP. No additional click.
Ready to connect your tools?
Appointment Scheduling
See the integration in a personalised demonstration tailored to your specific use cases.
Quick Start Programme
Get a pilot implementation up and running in your test environment within days, not months.
Contact Our Experts
Andreas Nüchter
CX/BTP - Expert - SAP Solutions
Email:
a.nuechter@reply.de
LinkedIn:
linkedin.com/in/andreas-nuechter
Arrange an appointment with:
outlook.office.com
Andreas Nüchter
Mobile: +49 151 44614564
Thomas Nowak
SAP Teams Integration & Retail Solution Expert
Email:
t.nowak@reply.de
LinkedIn:
linkedin.com/in/thomas-nowak
Arrange an appointment with:
outlook.office.com
Thomas Nowak
Syskoplan Reply
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